Store Policy

Processing Time: 1-7 business days. After processing, orders take an additional 2-3 days to prepare for shipment.
Shipping Time: Once shipped, orders typically arrive within 1-4 business days for domestic customers. International shipping takes 3-14 business days.
Carrier Information: All orders are shipped via UPS or USPS, with tracking numbers sent to the customer’s email.
Holiday Delays: During sales or holidays (e.g., Black Friday), processing can take 10-12 business days.
Responsibility: Raw Radiant Co is not responsible for lost items, courier delays, or packages marked as delivered. Customers should contact USPS or UPS for claims on insured packages.
Address Mismatch: Shipping and billing addresses must match, or the order may be held for review. If a package is returned due to an incorrect address, customers are responsible for additional shipping fees.

Quality Control: All extensions are co-washed and inspected before shipping.
No Returns: Returns are not accepted, but exchanges are offered if the hair remains in its natural state (e.g., uncut, uncolored).
Customer Responsibility: Customers are liable for any damage caused by improper care (e.g., over-bleaching).
Shipping Fees: Customers must cover shipping fees for exchange orders.

No Cancellations or Modifications: Once an order is placed, it cannot be canceled or modified. Customers should double-check order details before finalizing.

Wrong Item: If the wrong item is received, customers can contact Raw Radiant Co for assistance.